If your Exchange server is different from the backup server (a remote server), then along with checking Help | About Backup Exec, verify that the Backup Exec Remote Agent service is installed on the Exchange server.Verify that the Exchange agent is installed by going to Help | About Backup Exec.Verify installation of Exchange components: Note: For further information on what rights the Backup Exec service account needs, please refer to the following article: Ensure that the Backup Exec service account is part of Local Administrators Group (Figure 2).In the right pane, right-click and go to Properties of the Backup Exec service account.Open Computer management | Local Users and Computers (Non-Active Directory) or Active Directory Users and Computers.This is the Backup Exec service account login name (Figure 1) When the Service dialog box appears, click on the Log On tab, and note the user listed in the field This Account.Double-click the Backup Exec Server service.From the Start menu, point to Settings | Control Panel, and then double-click Services.Verify the account name of the Backup Exec service account: Configuring a GRT enabled backup in Backup Exec for Exchange 2003.Configuring the Backup Exec Service Account (BESA) for performing GRT enabled Backup of Microsoft Exchange 2003.
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